The Garden Depot FAQs

Welcome to the The Garden Depot frequently asked questions section. Please read our below FAQs and if you can’t find the answer you’re looking for contact us, we’re happy to help!

 

How To Order?

Ordering is easy with The Garden Depot

Order on your mobile, tablet or PC at gardenfit.ie, 24 hours a day, 365 days a year.

Payment methods

We currently accept payments from: Visa, Visa Debit and MasterCard credit and debit cards. Just select your preferred method at the payment stage.

 

Does your site have secure payment?
Absolutely, we use the ‘Verified by Visa’ and ‘Secure by Mastercard’ payment system which give the added safety step of your bank verifying the order.We take your security very seriously, and we’ve invested in a totally secure and safe website for you to shop. Once you checkout, we encrypt all your details using Internet standard encryption technology (TSL/SSL).

If you have any questions about the online security of The Garden Depot please email customerservices@thegardendepot.ie. Or, please feel free to visit our Privacy Policy for more information.

 

Do you deliver using a hiab/crane offload?

All our heavy pallet consignments are delivered using a tail lift lorry and pump truck offload, NOT a crane. The Driver will require smooth, solid and level ground that is free of gravel or grass for a successful delivery.

 

Do the prices include delivery and VAT?

Yes, once you have selected the county for your delivery into the cart page, the site will display the availability and pricing, inclusive of economy delivery and VAT. If you decide to look at other items, your entered county allows the pricing for other products to show automatically.

 

Can I request a delivery time?

There are two ways to request a delivery time / day. You can request a delivery day in the other comments box on checkout or you can contact us via email. The delivery company will get in touch to arrange a suitable time, surcharges may apply*.

 

Can I request a call before delivery?

Yes, this option is available in the checkout area, simply tick the relevant box and choose request a call back 1 hr before delivery.

 

What if I am not there to receive the goods?

It is best if you are there to receive the goods but you can arrange for a neighbour or someone else to accept the goods and sign on your behalf. If you’ve not made us aware of this, the delivery driver will usually call you to make sure it is okay to leave the pallet in your absence.

 

How long does delivery take after ordering?

All deliveries are usually made within 4 working days. For example if you place an order on Monday it will normally be delivered by or before Thursday of the same week. Weekends excluded. We offer a next day delivery, but service charges apply*. (NOTE: Due to Covid-19 some of the deliveries may be slightly delayed, although everything is done to try and reduce this, unfortunately in some instances this cannot be prevented)

 

Will my order definitely arrive on the day requested? 

Nearly all of our orders are delivered on the day requested, but occasionally deliveries are delayed due to unforeseen circumstances which are beyond our control.

 

Can I check stock?

We update the stock levels on The Garden Depot website regularly throughout the day to provide you with the most up-to-date stock information. When you select a stone product there will be a ‘low stock’ or ‘sold out’ message if that stone is almost gone or totally sold out.
 

Will you be getting more stock?

We mix a lot of our stone products at our facility on a regular basis so we tend to get more stock in once or twice a week. However, you will be advised if we’re experiencing a delay in our stock supply chain by a message saying ‘coming soon’.
 

I have a question about shipping?

Please refer to the ‘calculate shipping’ next to the ‘update cart’ button on cart page. Here you can calculate shipping before paying by choosing your county from the drop menu. If you have any further questions please contact customerservices@thegardendepot.ie and we will be happy to help with your query about shipping, please have your eircode at the ready.
 

Do you have showrooms?

Sorry, we don’t have a showroom, our facility is strictly private, we have operators and heavy machinery at our mixing plant so to adhere with health & safety regulations we cannot allow public visits. Your mobile phone is effectively a store in your pocket. Put the kettle on and shop away without ever worrying about opening hours!
 

Can I get a sample before ordering?

If you would like a sample please email us your full name and address with the name of the stone product or products you require and provide the name of the courier company you have chosen to pick up your sample, we will package your sample or samples and have them ready for collection.
 

Do you do discount codes?

We don’t do discount codes. We sell big quantities at sale prices every day. We already keep our prices as low as we can and pass on the savings to you, so there’s no need for promo codes.